Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Lab Medicine Society of Kenya ("LMSK", "we", "us") handles refunds for membership fees and CPD course fees paid through M-Pesa.

Membership Fees

Membership fees are used to activate your access to the member portal immediately upon payment and are non-refundable once your membership has been activated, except where a payment was made in error (see "Duplicate or Erroneous Payments" below).

CPD Course Fees

Course fees are non-refundable once you have accessed the course recording or materials, submitted an exam attempt, or once a CPD certificate has been issued for that course. If none of these have occurred, you may request a refund within 7 days of payment.

Duplicate or Erroneous Payments

If M-Pesa charged you more than once for the same course or membership, or you paid the wrong amount due to a system error, contact us with your M-Pesa transaction code and we will verify and refund the erroneous amount to the M-Pesa number the payment came from.

Failed or Unsuccessful Transactions

If an M-Pesa STK push prompt is cancelled, times out, or fails, no deduction is made from your account and no refund is necessary — simply retry the payment.

How to Request a Refund

Send a support ticket or message from your member dashboard, or contact us via our Contact page, quoting your M-Pesa receipt number, the course or membership tier paid for, and the reason for your request.

Processing Time

Approved refunds are processed back to the originating M-Pesa number and may take up to 7 working days to reflect, depending on Safaricom's processing times.

Changes to This Policy

We may update this policy from time to time; the version published on this page is always the current one.